FAQs
- How long will it take to receive my ring? Rings are handcrafted to order and take approximately 3 weeks to finish and additional time for shipping. Please allow adequate time for this process and note that sizing exchanges will take as long as the original ring took to receive.
- How will my ring be shipped and how much does it cost? Shipping within the US will be done by FedEx 2-day and is free of charge. International shipping will take longer (contact us if you have questions about this). International shipping fees will be calculated during checkout, based on your location. Please note that the quoted international shipping charge will not include fees which may be applied upon arrival in your country. Any additional import fees will be the sole responsibility of the purchaser.
- How do I know what ring size I need? Please see our Sizing Information page and inquire with questions.
- What if my ring doesn't fit? Please see our Sizing Exchanges and Returns page and inquire with questions.
- Do you offer a warranty on your product? Yes, please see our Warranty information page.
- I need a ring size not offered, can you make my size? Most likely, yes, so please email us to inquire. Also please see the next question for additional information on customized rings.
- Do you offer customized rings? Yes, please contact us to discuss options and for price quotes. Please note that customized rings may carry with them longer production lead times and will be subject to specific exchange and refund policies. Please see our Sizing Exchanges and Returns page and inquire with questions.
- I have other questions, how do I contact someone? Please email us using the following email address: support@franali.com